Help Center
The Adminest Help Center provides fast answers to your questions and a way to contact our support team.AI-Powered Search
When you visit the Help Center, you’ll see a search box at the top. Type your question and our AI assistant will search through our documentation to find the most relevant answer.Search for your question
Type your question in the search box — for example, “How do I upload a document?” or “How does email processing work?”
Review the AI response
The AI will provide a formatted answer based on our documentation, with headings, lists, and links for easy reading. A confidence indicator and source references are shown alongside the response.
Creating a Support Ticket
If the AI search doesn’t resolve your question, you can create a support ticket:- Click “I still need help” after an AI search, or scroll down to the ticket form
- Fill in the Subject (brief summary of your issue)
- Select a Category (General, Account, Billing, Technical, Feature Request, or Other)
- Describe your issue in the Description field
- Click Submit Ticket
Tracking Your Tickets
Below the search and ticket form, you’ll find My Tickets — a list of all your support tickets with:- Ticket reference number
- Subject
- Current status (New, Open, Waiting for Response, Resolved, Closed)
- Last updated date
Ticket Statuses
| Status | Meaning |
|---|---|
| New | Just submitted, not yet reviewed |
| Open | Being reviewed by our team |
| Waiting for Response | We’ve replied and are waiting for your response |
| Resolved | Issue has been addressed |
| Closed | Ticket is closed |
Partnerships
Interested in partnering with Adminest? Click the “Partnerships” link in the navigation bar to submit an inquiry. No account is required — just provide your name, email, and a message about the partnership opportunity.Email Notifications
You’ll receive email notifications when:- Your ticket is created (confirmation with ticket number)
- An admin responds to your ticket
- Your ticket status changes