> ## Documentation Index
> Fetch the complete documentation index at: https://docs.adminest.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Center

> Get help with Adminest using AI-powered search and support tickets. Supports light and dark mode.

# Help Center

The Adminest Help Center provides fast answers to your questions and a way to contact our support team.

## AI-Powered Search

When you visit the Help Center, you'll see a search box at the top. Type your question and our AI assistant will search through our documentation to find the most relevant answer.

<Steps>
  <Step title="Search for your question">
    Type your question in the search box — for example, "How do I upload a document?" or "How does email processing work?"
  </Step>

  <Step title="Review the AI response">
    The AI will provide a formatted answer based on our documentation, with headings, lists, and links for easy reading. A confidence indicator and source references are shown alongside the response.
  </Step>

  <Step title="Let us know if it helped">
    Click **"This helped"** if the answer resolved your question. If not, click **"I still need help"** to open a support ticket.
  </Step>
</Steps>

## Creating a Support Ticket

If the AI search doesn't resolve your question, you can create a support ticket:

1. Click **"I still need help"** after an AI search, or scroll down to the ticket form
2. Fill in the **Subject** (brief summary of your issue)
3. Select a **Category** (General, Account, Billing, Technical, Feature Request, or Other)
4. Describe your issue in the **Description** field
5. Click **Submit Ticket**

You'll receive a ticket reference number (e.g., SUP-001) and a confirmation email.

## Tracking Your Tickets

Below the search and ticket form, you'll find **My Tickets** — a list of all your support tickets with:

* Ticket reference number
* Subject
* Current status (New, Open, Waiting for Response, Resolved, Closed)
* Last updated date

Click any ticket to view the full conversation thread and send replies.

## Ticket Statuses

| Status                   | Meaning                                         |
| ------------------------ | ----------------------------------------------- |
| **New**                  | Just submitted, not yet reviewed                |
| **Open**                 | Being reviewed by our team                      |
| **Waiting for Response** | We've replied and are waiting for your response |
| **Resolved**             | Issue has been addressed                        |
| **Closed**               | Ticket is closed                                |

## Partnerships

Interested in partnering with Adminest? Click the **"Partnerships"** link in the navigation bar to submit an inquiry. No account is required — just provide your name, email, and a message about the partnership opportunity.

## Email Notifications

You'll receive email notifications when:

* Your ticket is created (confirmation with ticket number)
* An admin responds to your ticket
* Your ticket status changes